5 min read

Amazon Unavailable Balances: What They Are and How to Resolve Them

Written by
Vanessa Hung
February 9, 2024

If you're an Amazon seller, you may have noticed an "unavailable balance" on your account. This balance represents funds that are temporarily unavailable for withdrawal due to various reasons such as returns, chargebacks, or disputes. While it may be frustrating to see funds tied up in unavailable balances, it's important to understand why they occur and how to manage them effectively.

One reason for an unavailable balance is when a customer requests a refund or returns an item. Amazon will deduct the refund amount from your available balance, creating an unavailable balance until the return is processed. Another reason is when a customer disputes a charge on their credit card, resulting in a chargeback. Amazon will place the disputed amount in an unavailable balance until the dispute is resolved. Understanding the reasons behind unavailable balances can help you better manage your finances and avoid unexpected cash flow issues.

Understanding Amazon Unavailable Balances

When you sell products on Amazon, you may notice that your available balance does not always match your total sales. This is because Amazon withholds a portion of your payment in the form of an unavailable balance.

The purpose of the unavailable balance is to cover any potential refunds or chargebacks that may occur. Amazon holds these funds for a certain period of time to ensure that there is enough money to cover any potential claims.

The amount of your unavailable balance may vary depending on the type of product you sell and your sales volume. It is important to note that the unavailable balance is not a fee or a penalty, but rather a temporary hold on your funds.

You can view your available and unavailable balances on your Seller Central account. If you have any questions or concerns about your unavailable balance, you can contact Amazon Seller Support for assistance.

Causes of Amazon Unavailable Balances

There are several reasons why Amazon may mark your funds as unavailable:

It's important to address the underlying causes of unavailable balances to avoid future holds on your funds. Make sure to provide accurate product descriptions, ship orders on time, and respond to customer inquiries promptly to reduce the likelihood of returns and claims. Additionally, monitor your ODR and take steps to improve it if necessary.

Implications of Amazon Unavailable Balances

While this may seem like a minor inconvenience, unavailable balances can have significant implications for your business.

Firstly, an unavailable balance can affect your cash flow. If a significant portion of your earnings is held back, you may not have enough funds to purchase new inventory or pay your bills. This can lead to missed opportunities and financial difficulties.

Secondly, an unavailable balance can affect your ability to manage your business effectively. You may not have access to the funds you need to make important decisions, such as expanding your product line or investing in marketing. This can limit your growth potential and make it difficult to stay competitive.

Finally, an unavailable balance can affect your relationship with customers. If you are unable to provide refunds or issue credits due to a lack of funds, customers may become frustrated and leave negative feedback. This can damage your reputation and make it harder to attract new customers.

Preventing Amazon Unavailable Balances

To prevent Amazon Unavailable Balances, there are a few steps you can take. First, make sure to keep track of your inventory levels and restock items before they run out. This will help ensure that you always have enough inventory on hand to fulfill orders.

Another way to prevent Amazon Unavailable Balances is to use Amazon's inventory management tools. These tools can help you track your inventory levels, set up automatic reorder points, and more.

You can also consider using Fulfillment by Amazon (FBA) to handle your inventory and shipping. With FBA, Amazon stores and ships your products for you, which can help prevent stockouts and unavailable balances.

Finally, it's important to regularly review your listings and make sure that they are accurate and up-to-date. If a listing is incorrect or out of date, it can lead to confusion and potential stockouts.

By taking these steps, you can help prevent Amazon Unavailable Balances and ensure that your products are always available for customers to purchase.

Resolving Amazon Unavailable Balances

If you have an Amazon Unavailable Balance, you can take the following steps to resolve it:

  1. Check your account balance: Make sure that your account balance is accurate and that the Unavailable Balance is not due to a pending transaction.
  2. Contact Amazon: If you believe that the Unavailable Balance is an error or if you need more information, contact Amazon Seller Support.
  3. Provide documentation: If Amazon requests documentation, provide it promptly. This may include invoices, receipts, or other proof of purchase.
  4. Wait for resolution: Amazon will investigate the issue and provide a resolution as quickly as possible. This may take some time, so be patient.
  5. Take preventive measures: To avoid future Unavailable Balances, make sure that your account information is up-to-date, including your payment and shipping information. You should also review Amazon's policies and guidelines to ensure that you are in compliance.

By following these steps, you can resolve your Amazon Unavailable Balance and avoid future issues.

Case Studies of Amazon Unavailable Balances

In this section, we will take a look at a few examples of Amazon sellers who have experienced unavailable balances.

Case Study 1

You are a new seller on Amazon, and you have just made your first sale. You are excited to see the notification that you have received payment for your item, but when you check your account balance, you notice that the funds are not available. You contact Amazon support, and they inform you that your funds will be released once the item has been delivered and the customer confirms that they have received it.

Case Study 2

You have been selling on Amazon for a few months now, and you have built up a good reputation with your customers. However, one day, you notice that a large amount of your funds are being held as unavailable balances. You contact Amazon support, and they inform you that they have received complaints from some of your customers about the quality of your products. Amazon is now investigating these complaints, and until they are resolved, your funds will remain unavailable.

Case Study 3

You are a successful Amazon seller, and you have been selling on the platform for several years. However, one day, you notice that a significant portion of your funds are being held as unavailable balances. You contact Amazon support, and they inform you that they have detected some unusual activity on your account, which they suspect may be fraudulent. They are now investigating your account, and until they confirm that there has been no fraudulent activity, your funds will remain unavailable.


Unavailable balances can be a frustrating experience for Amazon sellers, but they are a necessary part of the platform's system to ensure that customers receive their orders successfully and that sellers are held accountable for their products. If you experience an unavailable balance, it is essential to contact Amazon support to find out why your funds are being held and what you can do to resolve the issue.

Frequently Asked Questions

What is an account level reserve on Amazon?

An account level reserve is a percentage of your sales that Amazon withholds from your disbursements. The reserve is used to cover any potential chargebacks, claims, or other liabilities that may arise from your sales activity. The reserve amount is calculated based on your sales history, and may change over time.

How does Amazon calculate unavailable balance?

Amazon calculates your unavailable balance by adding up all the funds that are currently on hold or in reserve, and subtracting them from your total balance. This includes any pending disbursements, refunds, chargebacks, or other transactions that have not yet been settled.

What happens if I have an unavailable balance on Amazon?

If you have an unavailable balance on Amazon, you will not be able to access those funds until the hold or reserve is released. This can take several days or even weeks, depending on the reason for the hold and the type of transaction involved. During this time, you may not be able to withdraw or transfer any funds from your account.

Why does Amazon put a hold on my funds?

Amazon may put a hold on your funds for a variety of reasons, including suspected fraud, high-risk transactions, or disputes with buyers or other sellers. In some cases, Amazon may also require additional documentation or verification before releasing the hold.

How do I resolve a negative balance on my Amazon account?

If you have a negative balance on your Amazon account, you will need to add funds or request a disbursement to bring your balance back to zero. You may also need to resolve any outstanding disputes or claims that contributed to the negative balance.

What is the total balance in my Amazon seller account?

The total balance in your Amazon seller account includes all funds that are available for disbursement, as well as any funds that are currently on hold or in reserve. This balance may change over time as new transactions are processed and funds are disbursed.

Read More