5 min read

How To Check Messages On Amazon

Written by
Vanessa Hung
Published on
October 11, 2023

Are you puzzled about how to check your messages on Amazon? This is a common issue amongst first-time users, as Amazon has its unique messaging center. Understanding and navigating this feature can dramatically enhance your selling experience.

In this post, we'll provide a step-by-step guide on how to access and manage these messages effectively. Get ready to master the art of checking Amazon messages!

The Buyer-Seller Messaging Center

The Buyer-Seller Messaging Center is an important communication tool on Amazon that allows buyers and sellers to interact with each other easily.

What is it?

The Buyer-Seller Messaging Service serves as a crucial communication bridge between the buyer and seller on Amazon's platform. This unique feature enables users to ask questions, resolve issues, or provide feedback directly through their Amazon account.

It's an integral part of selling on Amazon, ensuring smooth transactions while maintaining customer satisfaction and adherence to Amazon’s policies. The service fosters open dialogue in a secure environment where both parties can communicate effectively without compromising personal contact details.

How to enable it

To turn on the Buyer-Seller Messaging Service, navigate to your Amazon account settings. Locate the "Communication and Content" section in your account's setting panel. Here, you will find an option labeled as 'Buyer/Seller Messages'.

Clicking on this link will take you to a new page where there's a switch that allows you to enable or disable this service.

Once enabled, sellers can send messages directly from their Seller Central dashboard by selecting the order they need to discuss with the buyer. For buyers, any received messages will be found under 'Your Orders' tab.

Be sure it's enabled on both ends; buyers need this turned on in their accounts too for seamless communication!

Guidelines for buyer-seller messages

Follow these guidelines when sending messages to buyers or sellers on Amazon. First, be professional and courteous in your communication. Use proper grammar and spelling, and avoid using all caps or excessive punctuation.

Second, keep your messages concise and to the point. Be clear about what you need or are asking for, and avoid unnecessary details. Third, respond promptly to any messages you receive from buyers or sellers.

Timely communication is important in building trust with your customers. Finally, remember that buyer-seller messaging should only be used for order-related issues or inquiries. Do not use it for marketing purposes or spamming other users.

Does Amazon read messages?

Amazon does not read messages sent between buyers and sellers unless it is necessary to investigate a reported issue or resolve a dispute. This means that your conversations are private and secure.

However, it's important to remember to follow Amazon's guidelines regarding communication to ensure a positive experience for both parties involved in the transaction.

Utilizing the Amazon Message Center

The Amazon Message Center offers benefits for both sellers and customers, allowing for efficient communication, quick responses to inquiries, and the ability to resolve any issues or concerns.

Maximize your use of this feature by responding promptly, providing detailed information, and utilizing tools such as templates for common questions or issues.

Benefits for sellers and customers

Sellers and customers can enjoy several benefits from using the Amazon Message Center. For sellers, it provides a direct line of communication with buyers, allowing them to promptly address any inquiries or concerns.

This helps build trust and enhances customer satisfaction. Additionally, sellers can use the message center to provide updates on orders, share product information, and even offer personalized recommendations.

For customers, the message center offers a convenient way to reach out to sellers for support or clarification about their purchases. They can ask questions about product specifications, shipping status, or returns and refunds without having to navigate through multiple channels.

This streamlined communication process ultimately leads to quicker resolutions and a better overall shopping experience for customers.

Tips for maximizing its use

To make the most out of the Amazon Message Center, there are a few tips that can help you maximize its use. First, be sure to regularly check your messages and respond promptly to any inquiries or concerns from buyers.

This will show your customers that you value their feedback and are committed to providing excellent customer service. Additionally, keep your messages organized by archiving or deleting old conversations to avoid clutter in your inbox.

Lastly, take advantage of the available features within the Message Center such as saved replies and templates to streamline your responses and save time. By following these tips, you can effectively manage and communicate with buyers through the Amazon Message Center.

How to Check Messages on Amazon

To check messages on Amazon, start by logging into your Amazon account. Once logged in, go to the "Your Account" section located at the top right corner of the page. From there, click on "Your Orders" to access your recent orders and activity.

In the "Your Orders" section, you will find a tab called "Prime". Click on it to see any Prime-related messages or notifications. Scroll down further until you find the "Messages and Ads" section.

Here, you will be able to view all of your messages from sellers and other important communication.

To reply to a message, simply click on it and type your response in the text box provided. If you prefer using the Amazon app for checking messages, open the app and tap on the menu icon (usually three horizontal lines) located at the top left corner of your screen.

Then select "Messages".


In conclusion, checking messages on Amazon is a simple process that can be done through the Buyer-Seller Messaging Center. By accessing this center in your Amazon account, you can easily view and manage all your buyer-seller communication.

Don't miss out on important messages from your buyers - make sure to regularly check your Amazon message inbox!

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