FAQ’s
We review what Amazon sent, what happened before the deactivation, and what you’ve already tried before determining the right next step.
No. Start with Amazon’s communication, you don’t need to understand the cause, the appeal format, or the reinstatement process before coming to us.
No. Start with what you already have, once we understand the situation, we’ll tell you exactly what documentation or evidence is relevant.
No. Start by sending us the situation, if a conversation is the right next step, we’ll take it from there.
Tell us what was submitted and we review the previous attempt, why it may not have worked, and whether another viable path exists.
No. The correct response depends on the deactivation and we determine what Amazon actually needs before deciding what should be prepared.
Performance issues, policy violations, intellectual property complaints, verification problems, safety concerns, and other deactivations where Amazon provides a viable resolution path.
If Amazon hasn’t left a viable path to reinstatement, we’ll tell you clearly and explain why. You’ll still leave with a clear understanding of where things stand and what, if anything, is worth trying next.