Terms and Conditions

The short version

• Every engagement starts with a paid diagnostic
• If a path forward exists, we send a quote for the remediation work
• Work is priced in credits and invoiced in full before it begins
• We work hard on every project, but Amazon makes the final decisions, so we cannot guarantee outcomes
• You stay in control of your accounts and can revoke our access at any time

Our services

We help Amazon sellers and vendors with catalog, listing, account, and compliance issues. These include Brand Registry, ungating, variation restructuring, GTIN and UPC corrections, Buy Box recovery, listing suppression, geographic sale restriction removal, deal eligibility, account management, and catalog and flat file work in Seller Central and Vendor Central. We are an independent company and are not affiliated with, endorsed by, or acting on behalf of Amazon.

How engagements work

Every engagement follows the same path:

• Diagnostic: we review your issue and account details to determine whether a path forward exists
• Quote: if a solution exists, you receive a written scope and the number of credits required
• Approval and payment: work begins after you approve the quote and we receive payment in full
• Remediation: we carry out the approved work and keep you updated

A diagnostic does not obligate either of us to continue. A quote is valid for 30 days unless it says otherwise.

Fees, credits, and payment

The diagnostic fee is $300. Remediation work is priced in credits, and one credit equals $300. The quote states the credits required for your scope. All invoices are due upfront, and we do not offer split or installment payments. Credits apply to the project they were purchased for, and any unused credits that remain available under these terms expire 12 months after purchase. Fees do not include Amazon, government, or third-party charges, which you are responsible for. If a payment fails or is reversed, we may pause work until it is resolved.

Refunds

We begin work as soon as payment is received, and Amazon controls the outcome, so refunds work as follows:

• The diagnostic fee is non-refundable once the diagnostic has begun, whether or not a path forward exists
• If you cancel a remediation project before we have started work on it, we refund the fee in full
• If we cannot take on a project after payment, we refund the fee in full
• If we stop work for reasons on our side, we refund unused credits at $300 each
• If you end a project after work has begun, we do not refund work already performed, and any unused credits remain available as account credit for OSS services until they expire
• We do not refund fees because Amazon declines or delays a request

What we need from you

Good outcomes depend on your input. You agree to:

• Give us accurate and complete information, and update us if anything changes
• Provide documentation Amazon may require, such as invoices, brand authorization, and trademark records
• Respond to our requests in a reasonable time
• Own, or have the right to use, the brands, products, listings, and accounts we work on
• Follow Amazon’s policies and applicable law in how you run your business

If you cannot provide required documentation, we may be unable to move forward, and that does not entitle you to a refund of work already performed.

Account access and authorization

You authorize us to act on your behalf within the scope of the approved work. We request access through Amazon’s permission tools and never ask for your password.

You remain responsible for your accounts and for any access you grant, and you may revoke access at any time. We do not make changes outside the agreed scope without your approval.

No guarantee of results

Amazon controls its systems, policies, and decisions, and these can change without notice. We apply our experience and best effort to every project, but we do not guarantee any particular result, including reinstatement, approval, ungating, Buy Box recovery, ranking, or sales. Our work reflects best practices and our professional judgment, and you are responsible for decisions about how to run your business.

Nothing we provide is legal, tax, or financial advice.

Timelines

Timelines are estimates. Resolution depends on Amazon’s response times, the complexity of the issue, and how quickly you provide what we need. Some matters resolve in days and others take weeks or longer.

Changes to scope

If the work requires more than the quote covers, we will tell you before proceeding and send a revised quote. We do not begin additional work or charge for it without your approval.

Cancellation and termination

You and we can end an engagement by mutual agreement. We may suspend or end work if you breach these terms, provide inaccurate information, or ask us to do something that violates Amazon’s policies or the law. We may also end your access to the website at any time. Termination does not affect fees already earned or any provision that by its nature should continue.

Confidentiality

We treat the non-public business information you share as confidential and use it only to deliver your engagement. This does not apply to information that is public, that we already had, or that we must disclose by law. You agree to keep our pricing, methods, and non-public materials confidential as well.

Intellectual property and work product

You keep ownership of your brands, listings, content, and account data. We keep ownership of our methods, templates, tools, and know-how. Once you have paid in full, you may use the reports and deliverables we create for you for your own business. You may not resell them or share them with other agencies or sellers as a service.

Use of our website

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use it for unlawful purposes. All website content belongs to OSS or its licensors and may not be copied or republished without our permission.

Communications and call recording

By providing your contact details, you agree that we may contact you by email and phone about your inquiry and engagement. We send marketing texts only with your separate written opt-in, and you can opt out at any time by replying STOP. We may record calls and meetings for quality and record-keeping purposes. We will tell you at the start of any recorded call or meeting, and by continuing, you consent to the recording. If you do not consent, tell us and we will stop recording.

Disclaimer of warranties

To the maximum extent permitted by law, our website and services are provided “as is” and “as available” without warranties of any kind, whether express or implied. This includes implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the maximum extent permitted by law, OSS and its team will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost sales, loss of data, or business interruption. Our total liability for any claim relating to our services is limited to the fees you paid for the specific service that gave rise to the claim. Some jurisdictions do not allow certain limitations, so these may not apply to you in full.

Indemnification

You agree to defend and hold OSS harmless from claims, losses, and reasonable costs (including attorney fees) arising from the materials, brands, or listings you provide, your breach of these terms, or your violation of Amazon’s policies or applicable law. We will do the same for claims arising from our gross negligence or willful misconduct.

Governing law and disputes

These terms are governed by the laws of the State of Florida, without regard to conflict of law rules. If a concern comes up, you agree to contact us first so we can try to resolve it informally. If we cannot, any legal action must be brought in the state or federal courts located in Broward County, Florida, and each of us consents to that jurisdiction. If you are a consumer in the European Union, you keep the benefit of any mandatory laws of your country of residence.

General terms

If any part of these terms is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it. These terms and your approved quote are the entire agreement between us on their subject and replace earlier discussions.

You may not assign these terms without our written consent. You represent that you are at least 18, and that you are not located in a country under a U.S. government embargo or listed on a U.S. restricted-party list. If we provide a translation, the English version controls.

Changes to these terms

We may update these terms from time to time. If a change is material, we will make reasonable efforts to give you 30 days’ notice before it takes effect. Approved quotes already in progress continue under the terms in place when you approved them.

Continued use of the website or services after a change means you accept the updated terms.

Contact us

If you have questions about these terms, reach out:

• Email: privacy@onlinesellersolutions.com
• Mail: Online Seller Solutions LLC, 1314 E Las Olas Blvd #1680, Fort Lauderdale, FL 33301