Privacy policy

The short version

• We collect what we need to understand your issue and deliver the work
• We do not sell your personal information
• We use Google tools for analytics and advertising, and you can opt out
• We ask for delegated access to your Amazon accounts and never for your passwords
• You can ask us to access, correct, or delete your information at any time

Information we collect

We collect information in three ways. The information you give us directly includes:

• Contact details such as your name, email address, phone number, and company name
• Business details such as your seller or vendor account name, brand names, ASINs, and marketplaces
• Materials you share so we can diagnose an issue, such as screenshots, Amazon notifications, invoices, brand documentation, and correspondence with Amazon
• Billing details, which our payment processor handles and we do not store
• Anything you write in a form, an email, or a message to us

The information collected automatically when you use our website includes:

• Your IP address, browser type, device type, and operating system
• The pages you view, the time you spend on them, and the page that referred you
• Cookie and similar technology data, described below

The information we receive from others includes details Amazon makes visible to us through delegated account access.

How we use information

We use personal information to:

• Respond to your inquiries and schedule calls
• Perform diagnostics, prepare quotes, and carry out approved work
• Invoice you and process payments
• Communicate about your project, including updates and requests for documents
• Maintain the security and performance of our website
• Measure and improve our website and our advertising
• Send service-related or marketing emails, which you can stop at any time
• Meet legal obligations and protect our rights

Amazon account access and sensitive information

Materials from your Amazon accounts can include sensitive business information. We ask only for what is needed for your specific issue. We request access through Amazon’s own permission tools (such as user permissions in Seller Central or Vendor Central) and never ask for your password. You can revoke that access whenever you choose, and we will tell you if a task requires anything beyond what you have already granted. We do not use your account data for any purpose other than your engagement.

How we share information

We do not sell your personal information. We share it only in these situations:

• With service providers who help us operate, including providers of forms, scheduling, CRM, calling and texting (GoHighLevel), email, project management, communication, payment processing, and analytics
• With Google, through the analytics and advertising tools described below
• With Amazon, when your approved work requires us to submit information on your behalf
• With professional advisors such as accountants and attorneys, under confidentiality obligations
• When required by law, or to respond to valid legal process
• In connection with a merger, sale, or transfer of our business, in which case we will require the recipient to honor this policy

Service providers may use your information only to perform services for us.

Cookies, analytics, and advertising

Our website uses cookies and similar technologies to keep the site working, measure traffic, and measure our advertising. We use Google Analytics to understand how visitors use our site, and Google Ads tags to measure how our ads perform. We also use Google Ads to show our ads to people who have visited our site. Google may collect information such as your IP address, cookie identifiers, and the pages you view. Under some state laws, using these tools for targeted advertising is considered “sharing” personal information.

You can opt out in these ways:

• Manage ad personalization at adssettings.google.com
• Install the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout
• Block or delete cookies in your browser settings, though some site features may not work as intended

To learn how Google uses data from sites that use its services, visit policies.google.com/technologies/partner-sites.

Text messages and phone calls

If you give us your phone number, we may call or text you about your inquiry, appointments, and active projects. We send marketing texts only if you separately opt in, and consent is not a condition of purchasing anything. Message and data rates may apply and message frequency varies. Reply STOP to end texts or HELP for help.

Mobile information is not shared with third parties or affiliates for their marketing purposes. Opting out of marketing messages does not stop service messages about work in progress. We may record calls, and we will tell you at the start of any recorded call.

How long we keep information

We keep personal information only for as long as needed to respond to inquiries, provide our services, maintain business records, and meet legal obligations. Retention depends on the type of information and its purpose, including follow-up on inquiries, client support, accounting requirements, and website analytics.

When information is no longer needed, we delete or de-identify it, unless continued retention is required by law or necessary to resolve disputes.

How we protect information

We use reasonable administrative, technical, and organizational safeguards, including access controls and reputable cloud tools. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a breach affecting your information, we will notify you as required by law.

Your privacy choices and rights

Regardless of where you live in the United States, you may ask us to:

• Tell you what personal information we collect, use, and disclose
• Give you a copy of your information
• Correct inaccurate information
• Delete your information
• Stop sharing your information for targeted advertising

We will not treat you differently for making a request. To make one, email privacy@onlinesellersolutions.com. We may need to verify your identity first, and we will respond within the time required by law, which is generally 45 days. You may use an authorized agent, and we may ask for proof of that authority.

Children’s privacy

Our website and services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has given us information, contact us, and we will delete it.

Links to other sites

Our website may link to other sites, including Amazon. We do not control those sites and are not responsible for their content or privacy practices, so please review their policies.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows the latest version. If a change is material, we will make reasonable efforts to notify you, for example by email or a notice on this page.

Contact us

If you have questions about this policy or your information, reach out:

• Email: privacy@onlinesellersolutions.com
• Mail: Online Seller Solutions LLC, 1314 E Las Olas Blvd #1680, Fort Lauderdale, FL 33301