FAQ’s
We review what you send, figure out what the situation actually requires, and follow up with the right next step.
No. Start with what you’re seeing and what you’ve already tried, you don’t need to figure out the Amazon part before coming to us.
Not necessarily. Start with the context you already have, if we need something specific, we’ll tell you exactly what to send.
No. Start by sending us the situation, if a conversation is the right next step, we’ll take it from there.
Tell us what Amazon asked you to do and what happened when you tried it. Sometimes the visible issue and the actual blocker are not the same thing.
That can happen. If something should be behaving one way and isn’t, that is enough to start the investigation.
Catalog problems, listing behavior, compliance restrictions, availability issues, account health alerts, contribution conflicts, cross-marketplace inconsistencies, and other operational issues can fall under Troubleshooting.
No. Troubleshooting is built around resolving a defined issue without requiring an ongoing engagement.