FAQ’s
We review the takedown notice, what Amazon told you, and anything you’ve already submitted before determining the right path forward.
No. Start with the notice Amazon sent, you don’t need to figure out the appeal or Plan of Action before coming to us.
Not necessarily. Start with what you already have, if we need specific evidence or documentation, we’ll tell you exactly what to send.
No. Start by sending us the situation, if a conversation is the right next step, we’ll take it from there.
That is common. Different takedowns can sit behind broad Amazon labels, so we identify which resolution path actually applies.
Tell us what was submitted. Understanding why the previous attempt did not work is part of determining what should happen next.
No. Not every takedown requires one, depending on the issue, the path back may involve a correction, documentation, an appeal, or a Plan of Action.
Yes. When the takedown requires catalog changes, those corrections can be applied as part of the resolution.