FAQs
We review your request and reach out personally to explain how the Safety Net works, what it includes, and whether it fits your brand. Nothing is charged until you decide to move forward.
It includes 30 days of priority access to our specialists, up to two expedited diagnostics for separate Amazon issues, one 30-minute expert consulting call, and special resolution pricing for eligible projects.
The pass is $500 for 30 days of coverage from the day it’s activated, and any hands-on resolution work is quoted and billed separately.
It means your requests receive priority handling during your 30-day coverage period, within response times we confirm with you.
No, the pass is built for brands that want specialists to turn to before something goes wrong, and if you do have an issue today, tell us in the form, and we’ll recommend the right starting point.
Priority access means your requests receive priority handling during your coverage period, but it doesn’t guarantee immediate resolution or a specific Amazon outcome.
When Amazon’s eligibility rules point to a possible reimbursement, we review the case and handle it, but each claim is decided based on its own evidence and timing.