FAQ’s
We review what Amazon is showing and what you’ve already tried, then follow up by email with the next step, which starts with a diagnostic to identify what is holding your units back.
No, because those statuses can come from very different causes, and working out which one is behind yours is part of our job.
Start with what you see in Seller Central, and if we need a report, a shipment record, or a specific Amazon notice, we’ll tell you exactly what to send.
It’s best to hold off until we’ve looked, since removing or disposing of units can make it harder to rebuild the evidence for a possible reimbursement, and if Amazon has given you a deadline, mention it in your message so we can factor it in.
No, start by sending us the situation, and if a conversation is the right next step, we’ll take it from there.
Stranded inventory has its own service because it comes down to listings and offers rather than unit condition, so if your units are stranded, use the Stranded Inventory contact page.
When Amazon’s eligibility rules point to a possible reimbursement, we review the case and handle it, but each claim is decided based on its own evidence and timing.
No one can promise how Amazon will respond to a given set of units, so we diagnose first to see whether a clear path exists before you commit to remediation.